Managed property support
Your properties, managed with our virtual assistants.
Our managed virtual assistants handle the day-to-day coordination behind your portfolio — tenant queries, rent tracking, repairs, contractors, renovation projects and the books — so you can focus on growing the business and enjoying life outside it.
For property developers, portfolio owners, and private or commercial landlords.
Portfolio support
Routine work progressed. Decisions kept with you.
Tenant communication handled
Routine queries acknowledged, progressed and escalated through your agreed process.
Every task has an owner
Repairs, contractors, rent records and documents stay visible from request to completion.
Your time comes back
Step away from the repetitive coordination without losing sight of your portfolio.
The work we take on
A calmer way to run the day-to-day portfolio.
Your assistant becomes the dependable operational layer between incoming requests and your decisions.
Rent tracking & arrears follow-up
Maintain clear rent schedules, record incoming payments, flag overdue accounts and follow up outstanding balances using your agreed process.
Tenant queries & communication
Keep routine tenant questions moving, acknowledge requests promptly, gather the details needed and escalate decisions to you when required.
Repairs & maintenance booking
Log maintenance issues, arrange access, book repairs and keep tenants, owners and contractors updated from first report to completion.
Contractor liaison
Source information, request quotes, confirm appointments, chase progress and keep contractor records organised across your portfolio.
Renovation project administration
Coordinate the paperwork, schedules, contractor communication and progress tracking around renovation projects, keeping every stage organised and visible.
Accounting & bookkeeping support
Keep property income and expenditure records up to date, reconcile rent payments, organise receipts and prepare clear figures for you or your accountant.
End-of-tenancy coordination
Coordinate checkout tasks, book end-of-tenancy cleans, arrange maintenance visits and keep the turnaround checklist on track.
Property inbox management
Triage the shared inbox, respond to routine messages, route urgent issues and make sure important queries never disappear in a busy thread.
What changes
The portfolio stops following you home.
The work is not difficult because of one large task. It is difficult because dozens of small tasks keep demanding your attention.
Every tenant query comes to you
Routine messages, access questions and updates interrupt the work only you can do. We triage, respond and keep the conversation moving within your agreed boundaries.
Repairs become a second job
Finding a contractor is only the start. We coordinate quotes, access, bookings and progress so you are not spending the day chasing every moving part.
Rent records need constant attention
Payment tracking and overdue follow-up demand consistency. We keep the records current, flag exceptions and follow your process without losing the thread.
The portfolio follows you home
Paperwork expands to fill evenings and weekends. A managed assistant gives the routine work a dependable home, freeing you for the business and your actual life.
Managed by SBS
Property support with structure behind it.
You get a capable assistant from our network and the management needed to keep delivery consistent.
The right assistant
Property administration capability
We match from our network for the coordination, communication and record-keeping your portfolio requires, rather than offering generic task support.
Clear, professional communication
Confident written and spoken English matters when someone is communicating with tenants, contractors and suppliers on your behalf.
Working in your existing systems
Property software, email, spreadsheets, accounting tools and CRMs — support is built around the way your portfolio already operates.
Hours that work around your day
Part-time or full-time capacity, agreed in your support plan, with a generous overlap with your own working day.
The SBS management layer
A fully managed service
We handle matching, onboarding, quality and cover. If your assistant is away, the work still gets done — continuity is our responsibility, not yours.
One point of contact
You speak with Kate about your account, priorities and anything you want changed. Operations, delivery and standards are run behind the scenes.
Clear costs, agreed up front
We quote after your discovery call and confirm everything in writing before work starts. No adverts, no recruitment fees, no payroll admin.
Support that scales with you
Start with the tasks that hurt most, then add hours or new areas of work as the business grows. Reviewed with you regularly.
How it works
From portfolio pressure to a working support plan.
We define the tasks, boundaries and systems first, then build a managed service around them.
- 01
A focused portfolio call
We map your properties, current systems and the recurring work costing you the most time, then identify where support will make the biggest difference.
- 02
We build your support plan
We set out the property tasks we'll take on, the hours involved, escalation points and the systems your assistant will use, then confirm the cost in writing.
- 03
We assign your virtual assistant
We match you with an assistant from our network whose experience fits property administration, coordination and the software you use.
- 04
Onboarding and handover
We agree access, communication rules, processes and priorities, document how your portfolio runs and begin with clearly defined tasks.
- 05
Ongoing management and review
We manage quality, cover and continuity, review delivery with you and scale the support as properties, tenants and priorities change.
Who keeps it moving
Directors involved. Delivery managed.
Kate leads your relationship with SBS; Richelle leads the operation behind your assistant.
Kate Stapleton
Client Liaison Director
Kate is your point of contact and a director of the business, leading client liaison, customer service and satisfaction, marketing and finance. She gets to the heart of how your business runs, shapes your support plan and stays close to it as your needs change.
Richelle Refugia
Operations Director
Richelle leads operations and service delivery. She builds and manages our network of virtual assistants, oversees vetting, onboarding and quality, and makes sure the support on your account is consistent, dependable and well run.
Questions
Property support, explained clearly.
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Next step
Let's take the property admin off your hands.
A focused call helps us understand your portfolio, recurring workload and systems. Then we build a clear support plan around the work you want back.