Managed virtual assistant services
The right support makes business feel lighter.
We are a managed service provider delivering virtual assistant support to sole traders and growing businesses. Our network of skilled VAs handles the admin, the inbox, the accounts and the systems — managed by us, so the work simply gets done.
A focused first conversation is the start of support that fits your business.
Vetted and fully managed
Experience tested, English assessed and quality managed by us throughout.
Your dedicated assistant
A skilled VA from our network, matched to your work and your systems.
Hours to suit you
Part-time or full-time capacity, scaling up or down as your business changes.
Sound familiar?
When you're on the tools, the admin waits for you.
Sole traders, trades businesses, property professionals and growing SMEs tell us the same thing: the work is there, and the paperwork keeps eating the evenings. Here is what changes when managed support is in place.
Admin lands in the evening
Quotes, invoices and emails wait until you've finished for the day. With a managed VA on your account, they're handled during working hours and your evenings are yours again.
Enquiries go cold
Calls and messages arrive while your hands are full. Your assistant replies quickly, books the job and keeps good work coming in.
Paperwork piles up
Certificates, receipts and job records deserve a system. Your VA keeps everything filed, current and easy to find.
Hiring takes months you don't have
No adverts, no interviews, no desk space, no payroll. We assign a skilled assistant from our network and manage the service for you.
Support areas
The kind of work you can hand over.
These are the services we deliver most often. If a task recurs and can be done remotely, we can take it on.
Property portfolio management
Tenancy paperwork, maintenance logs, contractor scheduling, rent tracking and keeping compliance documents current and organised.
Social media campaigns
Planning and scheduling content, drafting captions, preparing images and keeping your channels active and consistent.
Business administration
The everyday admin that fills your week: records, spreadsheets, document preparation, research and the tasks that keep the business moving.
Email inbox management
Sorting the inbox, answering routine enquiries, flagging what needs you and making sure nothing important is missed.
Accounting & bookkeeping support
Recording transactions, chasing paperwork, issuing invoices, payment reminders and preparing clean information for your accountant.
IT systems support
Day-to-day systems administration: user setup, software housekeeping, integrations and keeping your tools running smoothly.
Why this works
Skilled assistants, managed properly.
Our network of virtual assistants brings genuine experience; our management keeps the service consistent. Getting both sides right is what we do best.
Why our network of VAs
Experienced professionals
Our network of VAs brings years of experience supporting UK and English-speaking businesses in admin, bookkeeping support, property administration, customer service and back-office roles.
Excellent English communication
Confident written and spoken English throughout, which matters enormously when someone is speaking to your customers on your behalf.
On the software you already use
Job management, accounting, CRM and scheduling tools — we match assistants who already know your systems, so they are productive from the first week.
Hours that work around your day
Part-time or full-time capacity, agreed in your support plan, with a generous overlap with your own working day.
Why work with SBS
A fully managed service
We handle matching, onboarding, quality and cover. If your assistant is away, the work still gets done — continuity is our responsibility, not yours.
One point of contact
You speak with Kate about your account, priorities and anything you want changed. Operations, delivery and standards are run behind the scenes.
Clear costs, agreed up front
We quote after your discovery call and confirm everything in writing before work starts. No adverts, no recruitment fees, no payroll admin.
Support that scales with you
Start with the tasks that hurt most, then add hours or new areas of work as the business grows. Reviewed with you regularly.
How it works
Five straightforward steps.
From the first conversation to ongoing management, you always know exactly what happens next.
A focused discovery call
We map your business, your priorities and the tasks costing you the most time, so we know exactly where support will make the biggest difference.
We build your support plan
We set out the tasks we'll take on, the hours involved and the systems your assistant will work in, then confirm the cost in writing before anything starts.
We assign your VA
We match you with an assistant from our network whose experience fits your work and your software, so they're productive quickly.
Onboarding and handover
We agree access, processes and priorities, document how you like things done and take the first tasks off your hands in the opening days.
Ongoing management and review
We manage quality, cover and continuity, review performance with you regularly and scale your hours up or down as your business changes.
Who you'll deal with
Two directors, one high standard.
Kate leads client liaison and looks after your account; Richelle leads operations and service delivery.
Kate Stapleton
Client Liaison Director
Kate is your point of contact and a director of the business, leading client liaison, customer service and satisfaction, marketing and finance. She gets to the heart of how your business runs, shapes your support plan and stays close to it as your needs change.
Richelle Refugia
Operations Director
Richelle leads operations and service delivery. She builds and manages our network of virtual assistants, oversees vetting, onboarding and quality, and makes sure the support on your account is consistent, dependable and well run.
Questions
Clear answers to the questions we hear most.
Next step
Let's map the support that moves your business forward.
A short, focused call helps us map the tasks, priorities and hours that will make the biggest difference — then we build your support plan and get to work.