How it works
A clear process, start to finish
From the first call to ongoing management, you always know what stage we're at, what we need from you and what happens next.
The process
Five steps to support that fits your business
A focused discovery call
We map your business, your priorities and the tasks costing you the most time, so we know exactly where support will make the biggest difference.
We build your support plan
We set out the tasks we'll take on, the hours involved and the systems your assistant will work in, then confirm the cost in writing before anything starts.
We assign your VA
We match you with an assistant from our network whose experience fits your work and your software, so they're productive quickly.
Onboarding and handover
We agree access, processes and priorities, document how you like things done and take the first tasks off your hands in the opening days.
Ongoing management and review
We manage quality, cover and continuity, review performance with you regularly and scale your hours up or down as your business changes.
A fully managed service
We agree the tasks, assign an assistant from our network whose experience fits your work and your software, onboard them properly and manage delivery from then on.
Your working relationship: your virtual assistant is engaged and managed by SBS, so contracts, payment, cover and quality are our responsibility, not yours.
How our pricing works
We quote after your discovery call, once we know the tasks, hours and systems involved. Everything is confirmed in writing before work begins, with no hidden extras.
The discovery call and your support plan cost you nothing. Hours can be scaled up or down as your business changes, and we review this with you regularly.
Next step
Let's map the support that moves your business forward.
A short, focused call helps us map the tasks, priorities and hours that will make the biggest difference — then we build your support plan and get to work.