Services
Property support that keeps the day-to-day moving
We take on the recurring coordination and administration behind your portfolio, delivered by a skilled assistant from our network and managed by SBS.
Support areas
What your property assistant can take on
Start with the work creating the most noise, then add more as your assistant learns the portfolio and your processes.
Rent tracking & arrears follow-up
Maintain clear rent schedules, record incoming payments, flag overdue accounts and follow up outstanding balances using your agreed process.
Tenant queries & communication
Keep routine tenant questions moving, acknowledge requests promptly, gather the details needed and escalate decisions to you when required.
Repairs & maintenance booking
Log maintenance issues, arrange access, book repairs and keep tenants, owners and contractors updated from first report to completion.
Contractor liaison
Source information, request quotes, confirm appointments, chase progress and keep contractor records organised across your portfolio.
End-of-tenancy coordination
Coordinate checkout tasks, book end-of-tenancy cleans, arrange maintenance visits and keep the turnaround checklist on track.
Property inbox management
Triage the shared inbox, respond to routine messages, route urgent issues and make sure important queries never disappear in a busy thread.
Tenancy & property records
Keep tenancy documents, contact details, maintenance histories and property files complete, current and straightforward to retrieve.
Portfolio systems & databases
Update your property software, spreadsheets and CRM so every address, tenant, supplier and open task has a reliable record.
Supplier & utility administration
Handle routine supplier correspondence, account updates, document requests and the administrative trail around utilities and services.
Quotes, invoices & cost records
Collect and organise contractor quotes, invoices and supporting paperwork so costs are visible and ready for your review or accountant.
Renovation project administration
Coordinate the paperwork, schedules, contractor communication and progress tracking around renovation projects, keeping every stage organised and visible.
Refurbishment admin support
Track actions, appointments, quotes and progress updates around refurbishments while you retain control of commercial decisions.
Accounting & bookkeeping support
Keep property income and expenditure records up to date, reconcile rent payments, organise receipts and prepare clear figures for you or your accountant.
Portfolio reporting
Bring rent, maintenance and open-action information together into clear updates, giving you a practical view across the portfolio.
Built around your portfolio
The boundaries stay clear. The work keeps moving.
You decide which tasks to delegate, what your assistant can progress independently and what must come back to you. We document the process and manage delivery around it.
Your systems remain the source of truth
Your assistant works in the property software, shared inboxes, spreadsheets, accounting tools and contractor records you already rely on.
We keep records current and actions visible while you retain responsibility for approvals, property decisions and professional advice.
Next step
Let's take the property admin off your hands.
A focused call helps us understand your portfolio, recurring workload and systems. Then we build a clear support plan around the work you want back.